Booking Terms and Conditions

Check-In Time 12:00 PM | Check-Out Time 12:00 PM for the camping field

Check-In Time 15:00 | Check-Out Time 11:00 AM for the glamping bells

  • We are located a 10-minute drive from the main road, this involves some narrow lanes and steep hills

  • The pub does not serve food on Sunday evenings or Mondays, not our fault we don't own it.

  • The Field is nearly level in parts to camp on, not a bowling green.

  • We don't allocate pitches, we try to leave the field as natural as possible

  • There is a strict 11 pm quiet rule.

  • This is a Dog-friendly site we also like to hear kids play and have fun however we are not your baby-sitters

  • We are not a large commercial caravan site, so please don't expect one

  • Our facilities are basic and rustic but kept very clean unless we have monsoon weather, then it gets a bit hard.

  • If everyone wants a shower at 10 am expect to queue for the two showers

  • We do not provide a reception area, evening entertainment, hard standings, EHU, we do not have a pool unless you include puddles in the rain.

  • If someone decides to have a domestic and make noise, we will provide buckets of cold water to cool them off, but please don't hold us responsible.

  • We love feedback, but we cant change, our location, the weather, other people's children, other people's dogs, the lie of the land.

  • We do not give discounts we are cheap enough.

  • We are a basic site, in an outstanding area of views and natural beauty, with reasonable prices and a laid back attitude

WHEN USING OUR SITE PLEASE REMEMBER
Whilst we make every effort to ensure our campsite and all it's facilities is/are safe for it's users, we are located in a rural environment and we will not be liable for any injury, loss or damage to any property or person, child or pet including motor vehicles and personal effects, howsoever caused or sustained. 

All play equipment is risk assessed reguarly, however it is for parents to decide whether they want their childeren to use any of the equipment available, therefore we will not be held responsible for any injury caused of any person using the play equipment on site. As parents, it is your responsibility to supervise your children, not ours. If we find any children destroying, vandalising, or not using any equipment as appropriately suggested on either signage or within safety restrictions, it will be your cost to replace such items. This includes the vandalism or inappropriate use of the toilets and showers. 

We do not accept responsibility for any damage, injury or inconvenience caused by plants, trees or wildlife or by out of our control weather conditions.

By staying here, visiting or using any of our facilities you do so under this agreement. 

Your Pitch

In peak and high seasons, pitches are available from 12pm on the day of your arrival. In value and low seasons, you may arrive earlier by prior arrangement. You must vacate by 12pm on the day of departure and leave the pitch in a clean and tidy state.

 

It is your responsibility to ensure that you can fit both your vehicle and unit on the pitch allocated to you. If you decide to bring extras, these must fit within a reasonable space. Approximately 10 m x 10 m  per unit however this is only a guide and can be flexible if you let us know before your arrival. Please ask about special requirements before you book.

NO REFUNDS ARE GIVEN  and if so are at the management's discretion or the cancellation is due to our own fault.

Bookings

Online Bookings

We require full payment at the point of booking. Payment is taken securely through a payment system called Stripe.

Cancellation and Early Departure

Bookings are 50% refundable for individual/family bookings cancelled at least 14 days before your arrival date. No refund will be given to customers cancelling their stay within 2 weeks of their arrival date. No part refund will be given to people leaving early for any reason. Alternatively, if you give us sufficient notice, we can try to transfer your booking to later in the season or the following year if we still have space.

Please see our COVID cancellation policy for terms surrounding COVID closures

Alteration to bookings

Where possible we will endeavor to accommodate your needs. Bookings cancelled due to an inability to accommodate last-minute changes will not receive a refund.

The contract is with Ms Kate Dobson and Mr Roy Dymond of Byelanes, Hennock, TQ13 9QD who will not be liable to any person visiting, for any personal injury, fatal or nonfatal unless caused by a negligent act or omission by the company or its employees.

The grass and camping areas

We ask that you take care of the pitch while you are our guests. If you stay for more than 14 nights, please move your tent to another area in order to reduce wear and tear on the ground.

 

Bricks for barbecues to prevent grass damage are available for you to use.

The use of generators is not permitted on site.

 

Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed.

 

You must pitch as directed by the staff, not encroach upon any other pitches and consider fire risk limitation, safety and access. If your unit is judged to pose a risk to the safety and comfort of others you will be asked to move.

 

6 Metres minimum between your unit and your camping neigbour.

Your Party

We are not able to accept bookings from unaccompanied persons under the age of 18. We do accept groups by prior arrangement. If we see a group forming and we were not informed, we will ask you to leave and no refund of monies will be paid. Please note groups find it difficult to keep quiet after 11pm, there are no exceptions to our quiet rule.

Weather

We regret that the weather is not in our control and we cannot refund any money due to adverse weather conditions.

Vehicles

Only two vehicles are allowed per green space per booking. Extra vehicles incur an extra charge and may not be able to be parked next to your pitch at busy times. We do not allow commercial vehicles on site unless its your traveling vehicle. If you need extra vehicles, please check with us. 

Requests

We try to accommodate your needs but we cannot guarantee a specific pitch.

Amenities

Some amenities may be restricted according to demand at the beginning and end or the season.

Children

You must ensure children in your party are properly supervised at all times, in all areas of the site, including the play areas. We ask that unaccompanied children do not wander around the yard or barns.

Dogs

If you bring a dog, this remains your responsibility at all times and not left unattended. Dog’s fouling must be cleaned up immediately and disposed of safely.

Rubbish

Bins are provided for your recycling. Please do not use them to leave broken equipment, groundsheets, surfboards etc. A £50 fine will be given to anyone found doing this. There are bins for recycling and doggie matters.

Confirmation

Please check invoices and confirmation emails carefully. Any mistakes not brought to our attention will not be the responsibility of the management.

Extras

Your booking is per person and includes the unit you are staying in. All extra tents/toilet tents/ awnings/storage tents etc. may be charged and permission must be given before erection, usually via email or phone before arrival.

Prices

Please see our tariff

Nearly there

11pm is shhhhhhh (quiet whispering, murmuring time) we may appear by your pitch in the dark and scare you into being quiet, worse still ask you to leave! 

No loud music EVER

Acoustic instruments are fine but ask your camping neighbour/s

Please use a pillow if you are known to snore loudly

If you are THAT person that likes an alcoholic beverage and as you drink more your voice gets louder and louder, please think before you drink. Other campers will scowl at you in the morning and then complain to us and in turn, we will complain to you. Or we get THAT text or call at 2am and have to visit you in our pyjamas, half asleep, rather annoyed with a torch, we like to sleep too! Please don't be THAT annoying person.

And Finally

The Company and its employees accept no liability for any accident, injury, loss or damage to any persons or property occupying or using any part of the site at Hennock Hideaways, however caused. Any person in breach of the booking conditions or site rules, may, at the discretion of the management, be asked to leave. No refund will be given. Any person causing offence to other guests at the site may, at the discretion of the management, be asked to leave. No refund will be given. Any decision made by Hennock Hideaways management is final

If there is a problem or dissatisfaction with any matters under our control, please notify us immediately, so we may have the opportunity to rectify issues. We cannot accept liability in relation to any claim of whatever nature if you fail to notify us while you are staying on-site.

Cancellation Policy

Bookings are 50% refundable for individual/family bookings canceled at least 14 days before your arrival date. No refund will be given to customers canceling their stay within 2 weeks of their arrival date. No part refund will be given to people leaving early for any reason. Alternatively, if you give us sufficient notice, we can try to transfer your booking to later in the season or the following year if we still have space.

If we are forced to close due to COVID-19 regulations enforced by the government during the time of your booked stay, we will endeavor to offer a credit, or a full refund if requested. Please allow a minimum of 14 days for the refund by the same method you paid for your original booking. During past restrictions, most of our visitors used the credit feature and booked other dates when we could open. Please think of small businesses during this tough time.

Online Bookings

We require full payment at the point of booking. Payment is taken securely through a payment system called Stripe.

Alteration to bookings

Where possible we will endeavor to accommodate your needs. Bookings canceled due to an inability to accommodate last-minute changes will not receive a refund.

The contract is with Ms Kate Dobson and Mr. Roy Dymond of Byelanes, Hennock, TQ13 9QD who will not be liable to any person visiting, for any personal injury, fatal or non-fatal unless caused by a negligent act or omission by the company or its employees.

 

WHEN USING OUR SITE PLEASE REMEMBER

Whilst we make every effort to ensure our campsite and all it's facilities is/are safe for it's users, we are located in a rural environment and we will not be liable for any injury, loss or damage to any property or person, child or pet including motor vehicles and personal effects, howsoever caused or sustained. 

 

All play equipment is risk assessed regularly, however, it is for parents to decide whether they want their children to use any of the equipment available, therefore we will not be held responsible for any injury caused of any person using the play equipment on site.

We also do not accept responsibility for any damage, injury or inconvenience caused by plants, trees or wildlife or by out of our control weather conditions.

By staying here, visiting or using any of our facilities you do so under this agreement.