Terms and Conditions

Camping and Bell Tent Stays

Last updated October 2026

The serious bit. Written for humans.

These terms apply to all camping and bell tent bookings at Hennock Hideaways. Some sections apply specifically to camping or bell tent stays and we have made that obvious where it matters.

By making a booking you agree to these terms and you are responsible for making sure everyone included in your booking follows them too.

1. Your booking

Your booking is confirmed when we send your booking confirmation.

The person making the booking must be at least 18 and is responsible for everyone included in the booking, including children, visitors and dogs.

Please check your confirmation carefully and tell us if anything is wrong.

The number of guests, dogs and vehicles must match your booking. If anything changes, please update your booking or contact us.

Prices are those shown at the time you book. Any optional extras or additional charges will be shown during booking.

Promotions and discounts must be applied when booking and cannot normally be added afterwards.

2. Camping bookings

Camping is charged per human per night, not by tent, van or the amount of stuff you manage to bring with you.

We do not have marked or allocated pitches. Your booking reserves space on the campsite and you choose where to pitch when you arrive, subject to safety, ground conditions and any instructions from us.

Units must be positioned safely with suitable spacing between neighbouring units. As a general rule there must be approximately 6 metres between camping units.

We do not accept caravans or large motorhomes.

The maximum vehicle length we accept is 7 metres.

We do not have electric hook up.

Generators are not permitted.

3. Bell tent bookings

Bell tent bookings are for the bell tent and the number of people stated when booking, up to the maximum occupancy shown on our website.

Our bell tents have their own kitchen areas with electricity and fridges.

Bedding and towels are not provided. Please bring your own.

No additional tents may be pitched in the glamping area unless this has been agreed with us in advance.

The glamping area is on sloping ground and access to the main campsite facilities involves walking on uneven and sometimes steep ground. Please make sure this is suitable for everyone in your party before booking.

4. Arrival and departure

Camping

Arrival is from 12pm.

Departure is by 12pm.

Bell tents

Arrival is from 2.30pm.

Departure is by 11am.

We operate self check in, so please follow the instructions sent before your stay and those displayed on site.

Late departure is only permitted where it has been booked or agreed with us.

Please do not arrive hours early and hope for the best. We may be mowing, cleaning, moving goats or generally not ready for you yet.

5. Cancellations

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If you need to cancel, please tell us as soon as possible.

 

For individual and family bookings:

• Notice before arrival 28 days or more 100% refund.

• 14 days or more before arrival: 50% of the booking value will be refunded.

• Less than 14 days before arrival: no refund will normally be given.

• If you contact us with enough notice, we may be able to move your booking to another available date during the same camping season, subject to availability.

• Bookings cannot normally be moved to a different season.

• Booking moves are not available for Bank Holiday stays.

• Any increase in price for the new dates must be paid.

• We strongly recommend taking out suitable travel insurance.

• Illness, travel problems, changes of plan and bad weather do not automatically entitle you to a refund.

• Choosing to leave early does not entitle you to a refund for unused nights.

6. If we have to cancel

Very occasionally we may need to change or cancel a booking because of circumstances outside our reasonable control, safety concerns, extreme weather, damage or another situation that means we cannot reasonably provide your stay.

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If we cancel your stay because we cannot provide the accommodation you booked, we will offer you alternative dates where possible or refund the amount you have paid for the part of the booking we cannot provide.

We are not responsible for additional losses such as travel costs where the law does not require us to be.

7. Weather, countryside and gravity

Hennock Hideaways is a rural campsite on the edge of Dartmoor.

The ground is not flat everywhere.

It may be muddy.

It may rain.

There may be insects, wildlife, farm smells, uneven ground, potholes and things that nature has inconsiderately failed to make perfectly level.

Please bring appropriate footwear, clothing and equipment.

We cannot guarantee sunshine and have so far failed to establish any meaningful control over the British weather.

8. Fire and BBQs

Disposable BBQs are not permitted anywhere on site.

Other BBQs and cooking equipment must be used safely, outdoors and raised sufficiently from the grass to prevent damage or fire.

Do not use BBQs, camping stoves or other naked flames inside tents.

Candles, Chinese lanterns and fireworks are not permitted.

Smoking and vaping are not permitted inside shared buildings.

Please follow any additional fire safety instructions displayed around the site.

9. Quiet time and behaviour

Quiet time begins at 11pm.

And yes, we mean it.

No loud music.

We are a relaxed family campsite, not a festival site and not the place for an impromptu 2am kitchen disco.

Groups of humans are welcome. Parties are not, unless the whole site has been booked and we have specifically agreed it with you.

Please be considerate of other guests, our neighbours and us.

Dangerous, threatening, abusive, excessively noisy or antisocial behaviour will not be tolerated.

If somebody's behaviour seriously affects the safety or enjoyment of other guests, we may require that person or party to leave the site. In those circumstances a refund will not normally be given.

In summary: do not take the p#!ss.

10. Children

Children are very welcome.

They also remain your responsibility.

Children must be properly supervised, particularly around the play areas, animals, vehicles, campsite boundaries, yard and farm buildings.

Children must not enter barns, private areas or other areas marked as out of bounds.

Play equipment should be used appropriately and according to any safety information provided.

We want children to explore and enjoy themselves. We just don't want them forming an unsupervised wolfpack.

11. Dogs

Dogs staying on the main campsite must be included in your booking and the applicable dog charge will be shown when booking.

Dogs must be kept under reasonable control and on a lead where required.

Please pick up after them.

Dogs must not cause a nuisance to other guests, livestock or wildlife.

Dogs in bell tents

Dogs in the bell tents are by prior agreement.

A refundable £25 dog deposit per dog may be required.

Dogs must not be left unattended inside a bell tent.

You are responsible for damage, excessive cleaning or replacement of items caused by your dog. Where no additional cleaning, damage or replacement is required, the refundable deposit will be returned.

12. Bell tent cleaning and damage

Please leave the bell tent, kitchen and equipment reasonably clean and tidy.

Food and personal belongings must be removed when you leave and washing up should be completed.

Normal use and normal wear and tear are expected. We are not going to inspect the place with a white glove.

However, where accommodation is left in a condition requiring cleaning significantly beyond our normal changeover, we may charge a reasonable additional cleaning cost based on the work required.

You are responsible for damage caused deliberately or negligently by you, your party, your visitors or your animals.

Please tell us about accidental damage as soon as it happens. Accidents happen and we would much rather know about it than discover a mysterious broken chair after you have disappeared down the lane.

Where replacement or repair is required, we may charge the reasonable cost incurred.

13. Visitors

Day visitors must be booked or agreed with us where required and any applicable visitor charge must be paid.

Visitors are subject to the same site rules as overnight guests.

You are responsible for the behaviour of visitors connected with your booking.

Visitors to the glamping area must be considerate of guests staying in the other bell tent.

14. Vehicles and belongings

Vehicles and personal belongings are brought onto the site at your own risk.

Please drive slowly and follow any parking or access instructions.

Electric vehicles must not be charged using campsite or bell tent electricity unless we have specifically provided or authorised a suitable charging point.

We are not responsible for loss of or damage to personal belongings or vehicles unless caused by our negligence or where the law says otherwise.

15. Wildlife and the land

Please do not damage trees, hedges, plants or other parts of the site.

Do not disturb wildlife.

Drones may not be flown from or over the site without our prior permission.

Please respect neighbouring land and do not enter private areas.

16. Complaints and problems

If something is wrong, please tell us while you are here.

We cannot fix something we do not know about.

Give us a reasonable opportunity to investigate and sort out any issue during your stay.

You can contact us at:

info@hennockhideaways.co.uk

Constructive complaints are absolutely fine.

Abuse towards us, our family, staff or anybody working on our behalf is not.

17. Our responsibility

Nothing in these terms excludes or limits any responsibility that we cannot legally exclude, including liability for death or personal injury caused by our negligence, fraud or your statutory consumer rights.

We are responsible for foreseeable loss or damage caused by our breach of these terms or our negligence.

We are not responsible for losses which could not reasonably have been foreseen when the booking was made.

18. Your personal information

We use the information supplied when you book to manage your booking, communicate with you and provide your stay.

Further information about how we use personal data is available in our Privacy Policy.

19. The final bit

These terms are governed by the law of England and Wales.

Nothing in these terms affects your statutory consumer rights.

By completing your booking you confirm that you have read and accepted these Terms and Conditions.

Thank you.

Now go and worry about what snacks you're bringing instead.

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And Finally

The Company and its employees accept no liability for any accident, injury, loss or damage to any persons or property occupying or using any part of the site at Hennock Hideaways, however caused. Any person in breach of the booking conditions or site rules, may, at the discretion of the management, be asked to leave. No refund will be given. Any person causing offence to other guests at the site may, at the discretion of the management, be asked to leave. No refund will be given. Any decision made by Hennock Hideaways management is final.

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If there is a problem or dissatisfaction with any matters under our control, please notify us immediately, so we may have the opportunity to rectify issues. We cannot accept liability in relation to any claim of whatever nature if you fail to notify us while you are staying on-site.

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Whilst we make every effort to ensure our campsite and all it's facilities is/are safe for it's users, we are located in a rural environment and we will not be liable for any injury, loss or damage to any property or person, child or pet including motor vehicles and personal effects, howsoever caused or sustained. 

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All play equipment is risk assessed regularly, however, it is for parents to decide whether they want their children to use any of the equipment available, therefore we will not be held responsible for any injury caused by any person using the play equipment on site. As parents, it is your responsibility to supervise your children, not ours. If we find any children destroying, vandalising, or not using any equipment as appropriately suggested on either signage or within safety restrictions, it will be your cost to replace such items. This includes the vandalism or inappropriate use of the toilets and showers. 

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We do not accept responsibility for any damage, injury or inconvenience caused by plants, trees or wildlife or by out-of-our-control weather conditions.

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By staying here, visiting, or using any of our facilities you do so under this agreement.